Refund Policy
How refunds affect a ClaimPilot Complete purchase and application access.
One-time purchase
ClaimPilot Complete is purchased once per application and is not a subscription.
Requesting a refund
If you believe your purchase should be refunded, contact support@claimpilotapp.com with the email address used for your ClaimPilot account and a brief explanation. Do not send Social Security numbers, medical records, banking information, passwords, or security codes by email.
Access after a full refund
If a full refund is issued, paid access for that application is revoked. The application and saved answers are not automatically deleted, so you can still access free Discovery information and may separately request data deletion through your account.
Government outcomes
SSA approval, denial, processing time, or benefit amount is not controlled by ClaimPilot and does not by itself determine refund eligibility.